Our policies

Delivery Options:

EUROPE

Delivery can take up to 10 working days. This option is for European countries. The shipping cost will be calculated by weight of your purchase.

INTERNATIONAL

International delivery can take up to 15 working days. This option is for North America and the rest of the world. The shipping cost will be calculated by weight of your purchase.


 Shipping Policy:

Individual items – We will strive to deliver your item(s) within 15 working days. Some of our products will be shipped from locations outside Europe, therefore the delivery times may vary due to customs and other logistics.

Wedding package – We encourage customers who are placing wedding package orders to do so  6 months in advance. We will aim to deliver your order within 15 working days. Some of our products will be shipped from locations outside Europe, therefore the delivery times may vary due to customs and other logistics.  

All of our shipments are subject to our standard return & exchange policy and a non-refundable shipping charge. 

If you have any further questions, please email us at arakuzwe@gmail.com

Return and exchange policy:

We will accept items returned within 15 days of delivery and any refunds will be processed via the original method of payment.

The items must be returned in the same condition as received with intact packaging and receipt included.

You may return the package to the address written on the packaging slip. Please note that the original shipping cost is non-refundable.

Please note that it may take up to 15 days to process your refund after receiving your returned items.

All of our shipments are subject to our standard return & exchange policy and a non-refundable shipping charge. 

If you have any further questions, please email us at arakuzwe@gmail.com

Our policies was last modified: July 31st, 2020 by arakuzweadmin